NO SHOW/MISSED APPOINTMENT POLICY
-$30 Missed Appointment/No-Show Fee-
I understand that sometimes you need to cancel or reschedule your appointment and that there are emergencies. If you are unable to keep your appointment, please call the clinic on 9796 2388 as soon as possible (with at least a 12-24 hours notice).
Whilst I believe it is the responsibility of the client to remember the appointment times they made, I can set-up an email reminder system if requested. This will send you a reminder of your next appointment 3 days prior, then the night before your appointment. Please mention if you require this facility on your account at your next appointment.
I have no issue with clients being unable to attend their appointments due to circumstances beyond their control, as long as some form of notice is given. If a client fails to attend their appointment without notice then they will be documented as a “no-show”. The policy of which is detailed below:
PLEASE REVIEW THE FOLLOWING POLICY:
Please understand that not attending appointments denies other ill patients the opportunity to receive timely treatment.
I hope this helps you understand your responsibility to plan appointments accordingly and notify the clinic appropriately if you have difficulty keeping your scheduled appointments.
Thank you for your cooperation
Dr. Steven Orloff
The clinic is still open and providing Acupuncture services within the current social guidelines of dealing with the COVID-19 pandemic. Increased infection control measures are currently in effect at the clinic. More information can be found on the following page. Bookings can only be made over the phone, as all clients are being screened before their appointments. Please ensure you wash your hands before entering the clinic, and if you meet any of the COVID-19 criteria, please cancel your appointment and contact your GP or the hotline on 1800 675 398.